Meet our authors
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With 8+ years in iGaming, Francesco Luna has advanced through every level of VIP and Key Account Management, starting on the frontlines and leading multi-market teams at a top-tier operator.
Renowned for player engagement, strategic leadership, and team development, he’s trained dozens of KAMs and crafted performance-driven strategies across high-volume B2C environments. Awarded "VIP Idol of the Year" in 2021, Francesco now shares practical, proven insights to elevate VIP account management.
James is a Certified Anti-Money Laundering and Sanctions Specialist with 10+ years in financial and iGaming compliance, including roles as MLRO, Chief Compliance Officer, and regulatory advisor.
He’s built global AML frameworks, led investigations, and managed cross-border programs with a focus on audits, reporting, and risk-based execution.
Fluent in English, French, and Spanish, James combines deep subject expertise with global perspective, equipping future professionals to lead in AML and compliance.
With nearly 10 years in iGaming, Tracy has specialized in Fraud, Payments, and Risk, rising from frontline investigations to team leadership in high-stakes environments.
She’s known for spotting patterns, managing risk, and navigating complex workflows with a strong focus on compliance and execution.
At House of iGaming, Tracy delivers practical, field-tested training to help fraud and payments professionals raise their game.
With 20+ years in cybersecurity, Matthew has led security strategy for top tech and iGaming firms, serving as CISO, VP, and founder of his own consultancy.
His expertise spans PCI-DSS, penetration testing, governance, and architecture. A CISSP-certified educator, he’s spent over a decade training professionals in ethical hacking and system engineering.
At House of iGaming, Matthew leads our InfoSec courses, sharing real-world tactics to protect tomorrow’s digital infrastructure.
With 10+ years in B2C CRM for iGaming, Dani Fernández has shaped customer strategies for global Casino and Sportsbook brands.
He’s led international lifecycle programs, built CRM teams from scratch, and driven results in retention, reactivation, and engagement, always with a focus on automation, performance, and execution.
At House of iGaming, Dani shares his operational expertise to help CRM professionals turn strategy into action and master the essentials of high-impact marketing.
With 10+ years in iGaming and tech, Tereza Melicharkova has led marketing and brand strategy for top-tier industry suppliers.
She’s managed global product launches, digital campaigns, and 360° brand initiatives across competitive markets, earning recognition for her work in both B2B and B2C spaces.
At House of iGaming, Tereza shares real-world marketing insights, helping professionals master strategy, execution, and brand impact in a fast-moving industry.
With 20+ years in IT leadership, Alfred Pullicino has driven tech transformation across iGaming, finance, and telecom. specializing in cloud, InfoSec, disaster recovery, and scalable infrastructure.
Known for turning complex challenges into clear solutions, he leads global teams with a focus on secure, business-aligned systems. At House of iGaming, Alfred mentors the next generation of tech professionals through hands-on, strategic learning.
Bernice Muscat is a Workforce Strategy and HR expert with 8+ years of experience in HR Management and Talent Acquisition across the iGaming and Tech industries.
She specializes in aligning human capital strategies with organizational goals and is a trusted advisor on workforce planning, policy design, and culture transformation. Bernice is known for her strong focus on ethical leadership and building people-first workplaces.
He specializes in customer experience, team leadership, regulatory compliance, and operational excellence, making him an authority on how to build and manage high-performing CS teams in the industry.
